How quickly will my order be dispatched?
Orders are normally processed in 1–2 business days, excluding weekends and UK bank holidays.
How long does UK delivery take?
Standard UK delivery is estimated at 3–5 business days after dispatch.
How much is UK shipping?
Standard UK delivery is £4.99. Eligible UK orders of £50 or more receive free standard delivery after discounts, unless stated otherwise.
Do you deliver outside the UK?
We may deliver to countries enabled at checkout. Available rates, estimates and destinations appear there. Import VAT, customs duties or handling charges may be payable by the recipient unless checkout states that they are prepaid.
Can I change or cancel my order?
Email support@kinnweldgroup.com immediately. We will try to help, but changes are not guaranteed after fulfilment begins. Consumers also have statutory cancellation rights described in our Return & Refund Policy.
What is your return period?
We offer a 30-day voluntary return period for eligible goods. UK consumers also usually have a statutory 14-day cancellation period for online orders. Conditions and exceptions are explained in the Return & Refund Policy.
Who pays return postage?
KINN-WELD LTD pays reasonable standard postage for authorised returns, either by providing a label or reimbursing an agreed service. Contact us before sending anything.
When will I receive my refund?
Approved refunds are issued to the original payment method within 7 days after we receive the return. Your payment provider may take additional time to display it.
What if an item is damaged, faulty or incorrect?
Stop using anything that may be unsafe and email us promptly with the order number and photographs. We will assess the issue and provide an appropriate remedy without limiting your statutory rights.
How do I check product fit?
Review all dimensions, compatibility notes and installation instructions on the product page. Vehicle trims and layouts vary, so measure the intended space before ordering and contact us if uncertain.
Are prices inclusive of VAT?
UK consumer prices include VAT where applicable. KINN-WELD LTD VAT registration number: GB 344 3922 02.
How do I contact you?
Email support@kinnweldgroup.com and include your order number where relevant.