Last updated: 10 September 2026
How quickly will my order be processed?
Orders are normally processed within 1–2 business days after payment has been successfully authorised. Business days are Monday to Friday, excluding UK bank holidays.
How long does UK delivery take?
Standard UK delivery is normally estimated at 3–5 business days after dispatch. Delivery dates are estimates and may be affected by carrier delays, severe weather, remote destinations or other circumstances outside our reasonable control.
How much does UK delivery cost?
Standard UK delivery costs £4.99.
Eligible UK orders of £50 or more receive free standard delivery. The £50 threshold is calculated after discounts and before delivery charges, unless a promotion clearly states otherwise.
Where do you deliver?
We currently deliver to eligible addresses within the United Kingdom.
Any available destination, shipping cost and delivery estimate will be displayed at checkout before payment. An order cannot be delivered to a destination that is not available at checkout.
Will I receive tracking information?
Where tracking is available, it will be sent to the email address provided with the order after dispatch. Tracking information may require additional time to become active after the parcel has been handed to the carrier.
Can I change or cancel my order?
Contact support@kinnweldgroup.com as soon as possible.
We will try to make the requested change or cancellation before fulfilment begins, but changes cannot be guaranteed after an order has entered processing or been dispatched.
Your statutory cancellation rights are explained in our Refund Policy and Terms of Sale.
What is your return period?
KINN-WELD LTD offers a voluntary 30-day return period for eligible goods. You must contact us within 30 days after receiving your order to request a return.
UK consumers also normally have a statutory right to notify us of cancellation within 14 days after receiving an eligible online order. Our voluntary 30-day return policy is provided in addition to, and does not affect, statutory consumer rights.
Please review our Refund Policy for the complete return conditions and exceptions.
What condition must returned products be in?
Products returned under our voluntary 30-day return policy should be unused, uninstalled, clean and in resaleable condition, with all supplied parts, accessories, instructions and original packaging where reasonably possible.
Different rules may apply where goods are faulty, damaged, incorrect or not as described. Your statutory rights are not affected.
How do I start a return?
Email support@kinnweldgroup.com with:
-
Your order number
-
The product you wish to return
-
The reason for the return
-
Photographs where the item is damaged, faulty or incorrect
Wait for return authorisation and instructions before sending the product.
Who pays return postage?
KINN-WELD LTD pays reasonable standard return postage for authorised returns.
We may provide a prepaid return label or reimburse an agreed standard delivery service. Unauthorised premium, express or enhanced delivery charges will not be reimbursed unless agreed in writing.
Where should an authorised return be sent?
Unless we provide a different authorised return address in writing, returns should be sent to:
KINN-WELD LTD
Argyll House
Quarrywood Court
Livingston
Scotland
EH54 6AX
United Kingdom
Do not send a return before receiving return authorisation and instructions.
When will I receive my refund?
After we receive and inspect the returned goods, approved refunds are issued to the original payment method within 8 days.
Your bank, card issuer or payment provider may require additional time to display the refund after we issue it.
Do you charge a restocking fee?
No restocking fee is charged for eligible authorised returns.
What if my product is damaged, faulty or incorrect?
Stop using any product that may be unsafe and contact support@kinnweldgroup.com promptly.
Include your order number, a description of the problem and photographs where helpful. Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.
How do I check product compatibility?
Review the dimensions, materials, installation details and compatibility information shown on the product page before ordering.
Vehicle dimensions, layouts and trim levels vary. Measure the intended installation or storage area and contact us before ordering if you are uncertain.
Are prices inclusive of VAT?
Prices displayed for UK customers include VAT where applicable.
KINN-WELD LTD VAT registration number: GB 344 3922 02.
How can I contact customer service?
Email: support@kinnweldgroup.com
Customer-support hours:
Monday to Friday
10:00–18:00 UK time
Excluding UK bank holidays
We aim to acknowledge customer-service emails within two business days.