Refund policy

Last updated: 17 August 2026

Overview

KINN-WELD LTD offers a 30-day voluntary return period for eligible products, in addition to the statutory rights available to consumers. Nothing in this policy limits your legal rights where goods are faulty, damaged, not as described or otherwise not of satisfactory quality.

Your right to cancel an online order

If you are a consumer buying online, you may usually cancel your order without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods. For orders containing multiple goods delivered separately, the period normally runs from receipt of the last item.

To cancel, email  support@kinnweldgroup.com with a clear statement before the cancellation period expires. You may use the model cancellation form in Appendix A, but you do not have to.

Our 30-day voluntary return promise

You may request a return within 30 days after delivery. To qualify under this voluntary promise, the product should be unused, uninstalled, clean and in resaleable condition, with all parts, instructions, accessories and original packaging where reasonably possible. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits.

How to start a return

Email  support@kinnweldgroup.com with your order number, item name, reason for return and, where relevant, photographs showing damage, defects or the incorrect item.

Wait for return authorisation and return instructions. Please do not send goods without authorisation, as this may delay identification and processing.

Pack the goods securely and include the order number. Remove or cover unrelated labels.

Send the parcel to the authorised return address: KINN-WELD LTD, Argyll House, Quarrywood Court, Livingston, Scotland, EH54 6AX, United Kingdom, unless we provide a different address for that return.

Return shipping

KINN-WELD LTD will pay reasonable standard return shipping costs for authorised returns. We may provide a prepaid label or reimburse an agreed standard service. We do not reimburse unauthorised premium, express or enhanced services unless agreed in writing. Keep proof of postage until the return is completed.

Refunds

After the returned goods arrive, we will inspect them and notify you of the outcome. Approved refunds are issued to the original payment method within 7 days after we receive the goods. Your bank or payment provider may take additional time to post the credit.

For a valid statutory cancellation, we refund the price paid and the basic outbound delivery charge. If you chose a more expensive delivery service, we are not required to refund the amount above our least expensive standard option. We may withhold the refund until we receive the goods back or you provide evidence of return, whichever occurs first, where permitted by law.

Damaged, defective or incorrect goods

Inspect your order promptly and contact us if an item is damaged, defective, not as described or incorrect. We will assess the issue and provide an appropriate remedy, which may include repair, replacement, price reduction or refund, in accordance with your legal rights. Do not continue using a product that may be unsafe.

Exceptions

The statutory right to cancel may not apply to certain goods, including products made to your specifications or clearly personalised, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, and goods that become inseparably mixed after delivery. This does not remove your rights where goods are faulty or misdescribed.

Exchanges and order changes

Contact us as soon as possible. We cannot guarantee changes after fulfilment begins. The fastest exchange method may be to return the original item and place a new order after return approval.

Contact

Questions and return requests:  support@kinnweldgroup.com.