Terms of Sale

Last updated: 10 September 2026

  1. About these terms

These Terms of Sale apply to goods purchased from KINN-WELD LTD through https://kinnweldgroup.com.

These terms should be read together with the applicable product page, checkout information, Shipping Policy, Refund Policy, Privacy Policy and Payment Policy.

Nothing in these terms excludes or limits rights that cannot legally be excluded, including applicable UK consumer rights.

  1. Seller information

The seller is:

KINN-WELD LTD
Company number: SC648645
Registered in: Scotland
Registered office: Argyll House, Quarrywood Court, Livingston, Scotland, EH54 6AX, United Kingdom
VAT registration number: GB 344 3922 02
Email: support@kinnweldgroup.com
Website: https://kinnweldgroup.com

KINN-WELD is the trading name used by KINN-WELD LTD for this store.

  1. Customer information

Customers must provide complete and accurate contact, billing and delivery information.

You must be at least 18 years old and legally able to enter into a contract to place an order.

You are responsible for checking your delivery address and order information before submitting the order.

  1. Products and compatibility

We take reasonable care to ensure that product descriptions, images, prices, dimensions, materials, package contents and compatibility information are accurate.

Colours may vary depending on screen settings, and dimensions may be subject to reasonable manufacturing tolerances.

Vehicle models, dimensions, interiors and trim levels vary. Customers should review the product information and measure the intended installation or storage area before ordering.

This requirement does not affect your rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

  1. Ordering and contract formation

Placing an order constitutes an offer to purchase the products shown in your basket.

An automated order acknowledgement confirms that we have received the order, but does not necessarily mean that the order has been accepted.

A binding contract is normally formed when we send dispatch confirmation, unless applicable law requires otherwise.

  1. When an order may be declined or cancelled

We may decline or cancel an order before dispatch where:

  • A product is unavailable

  • Payment cannot be authorised

  • Fraud or unauthorised use is reasonably suspected

  • Delivery restrictions apply

  • Customer information is materially incomplete or inaccurate

  • A material pricing or product-description error has occurred

  • Fulfilling the order would be unlawful

If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

  1. Prices, VAT and payment

Prices displayed for UK customers are stated in pounds sterling and include VAT where applicable.

The complete amount payable, including delivery charges and discounts, is displayed before the customer submits the order.

Payment must be successfully authorised before an order is processed. Available payment methods are displayed at checkout.

  1. Order processing

Orders are normally processed within 1–2 business days after successful payment authorisation and any required verification.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed at weekends or on UK bank holidays normally begin processing on the next business day.

  1. UK delivery

Standard UK delivery is normally estimated at 3–5 business days after dispatch.

Standard UK delivery costs £4.99. Eligible UK orders of £50 or more receive free standard delivery after discounts and before delivery charges, unless a promotion clearly states otherwise.

Delivery dates are estimates unless a guaranteed delivery service has been expressly agreed.

Further information is available in our Shipping Policy.

  1. Delivery problems

Customers must provide a complete and accurate delivery address.

If an address is incorrect, contact support@kinnweldgroup.com immediately. We cannot guarantee that an address can be changed after fulfilment begins.

If a parcel is delayed, lost, damaged or missing items, contact us with the order number and relevant information. Photographs may be requested for damaged parcels or products.

  1. Risk and ownership

For consumer orders, responsibility for accidental loss or damage normally passes when the goods are delivered to the customer or a person nominated by the customer.

Ownership passes after we receive payment in full and the goods are dispatched, unless applicable law provides otherwise.

  1. Statutory cancellation rights

UK consumers purchasing online normally have the right to notify us of cancellation within 14 days after receiving eligible goods.

After notifying us of cancellation, the goods must normally be returned within the period required by applicable law.

Some products may be excluded from cancellation rights where permitted by law, including certain personalised, sealed hygiene-sensitive or perishable products.

Details are provided in our Refund Policy.

  1. Voluntary 30-day return policy

In addition to statutory rights, KINN-WELD LTD offers a voluntary 30-day return period for eligible goods.

A return request must be submitted within 30 days after delivery.

Products returned under this voluntary policy should be unused, uninstalled, clean and in resaleable condition, with all supplied parts, accessories, instructions and original packaging where reasonably possible.

The voluntary return policy does not limit statutory rights relating to faulty, damaged, incorrect or misdescribed goods.

  1. Return authorisation and costs

Before returning a product, email support@kinnweldgroup.com and request return authorisation.

KINN-WELD LTD pays reasonable standard postage for authorised returns. We may provide a prepaid return label or reimburse an agreed standard service.

Premium, express or enhanced return services are not reimbursed unless approved in writing.

Unless we provide another authorised address, returns should be sent to:

KINN-WELD LTD
Argyll House
Quarrywood Court
Livingston
Scotland
EH54 6AX
United Kingdom

  1. Refunds

After returned goods are received and inspected, approved refunds are issued to the original payment method within 8 days.

Banks, card issuers and payment providers may require additional time to display a refund after it has been issued.

We do not charge a restocking fee for eligible authorised returns.

  1. Faulty, damaged or incorrect goods

Goods must be as described, fit for purpose and of satisfactory quality where required by law.

If a product is damaged, faulty, incorrect or not as described, contact support@kinnweldgroup.com promptly with the order number and relevant details.

Depending on the circumstances and applicable rights, remedies may include repair, replacement, price reduction or refund.

Do not continue using any product that may be unsafe.

  1. Exchanges

Exchanges may be offered where appropriate and where replacement stock is available.

Where a direct exchange is not available, customers may return the original eligible product for a refund and place a new order.

  1. Promotions

Promotional discounts and codes are subject to their stated eligibility, dates, exclusions and availability.

Unless expressly stated otherwise, promotional codes cannot be combined, exchanged for cash or applied after an order has been placed.

A refund will reflect the amount actually paid after applicable discounts.

  1. Product use and safety

Customers must follow all product instructions, safety warnings, compatibility information and rated limits.

Products must not be modified or used for an unintended purpose. Suitable protective equipment should be used where appropriate.

Nothing in this section limits our responsibility to provide goods that comply with applicable legal requirements.

  1. Our responsibility

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

Nothing excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory statutory consumer rights.

We are not responsible for loss caused by product misuse, installation contrary to instructions, unauthorised modification, ordinary wear and tear or events outside our reasonable control, except where applicable law provides otherwise.

  1. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control.

Where a material delay occurs, we will take reasonable steps to minimise its effect, provide available information and explain the customer’s applicable options.

  1. Personal information

Personal information is collected and used as described in our Privacy Policy and Cookie Policy.

Payment information is processed by secure third-party payment providers. We do not normally receive or store complete payment card numbers or card security codes.

  1. Governing law and disputes

These Terms of Sale are governed by Scottish law.

Scottish courts have non-exclusive jurisdiction. Consumers retain mandatory legal protections and any right to bring proceedings in another part of the United Kingdom or their country of residence where applicable law permits.

Customers are encouraged to contact support@kinnweldgroup.com first so that we can attempt to resolve a complaint.

  1. General terms

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing a right does not waive that right.

No person other than the customer and KINN-WELD LTD has a right to enforce the contract, except where applicable law provides otherwise.

  1. Contact

Questions, complaints, cancellation notices and return requests may be sent to:

Email: support@kinnweldgroup.com

Postal address:

KINN-WELD LTD
Argyll House
Quarrywood Court
Livingston
Scotland
EH54 6AX
United Kingdom