Shipping policy

Last updated: 17 August 2026

Dispatch location and processing

Orders are dispatched from the United Kingdom. We normally process orders within 1–2 business days. Business days exclude Saturdays, Sundays and UK bank holidays. Processing begins after payment authorisation and any required verification.

United Kingdom delivery

Standard UK delivery is estimated at 3–5 business days after dispatch. Standard delivery costs £4.99. Standard UK delivery is free for eligible order values of £50 or more after discounts and before delivery charges, unless a promotion states otherwise.

International delivery

We may ship to other countries that are enabled at checkout. Available destinations, prices and estimated delivery times appear at checkout and may change. International orders can be subject to customs clearance, import VAT, duties and handling charges imposed by the destination. Unless checkout expressly states that these charges are prepaid, the recipient is responsible for them.

Carriers and tracking

We select a suitable postal or courier service for each order and do not guarantee a particular carrier. Where tracking is available, we will send tracking information after dispatch. Tracking may take time to become active.

Delivery estimates and delays

Delivery dates are estimates unless we expressly agree a guaranteed date. Weather, customs, carrier disruption, remote locations, incorrect addresses and peak periods can cause delay. If delivery is materially delayed, contact us. Your statutory rights, including the right to cancel in qualifying circumstances, are unaffected.

Address accuracy and failed delivery

Check the delivery address before submitting the order. Contact us immediately if it is wrong; we cannot guarantee a change once fulfilment begins. If an order is returned because the address supplied was incomplete or incorrect, or delivery was repeatedly refused or missed, we will contact you about redelivery or refund and may deduct costs where the law permits.

Loss, damage and missing items

Check the parcel and contents promptly. Email  support@kinnweldgroup.com with the order number and photographs if the parcel is damaged, items are missing or tracking shows delivery but the parcel cannot be found. We will investigate with the carrier and provide an appropriate remedy.

Contact

Shipping questions:  support@kinnweldgroup.com.